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JOHN CABOT UNIVERSITY

COURSE CODE: "BUS 220"
COURSE NAME: "Business Communications"
SEMESTER & YEAR: Summer Session II 2016
SYLLABUS

INSTRUCTOR: Steven Jarmon
EMAIL: [email protected]
HOURS: MTWTH 11:00AM 12:45PM
TOTAL NO. OF CONTACT HOURS: 45
CREDITS: 3
PREREQUISITES: Prerequisite: EN 110 with a grade of C or above
OFFICE HOURS:

COURSE DESCRIPTION:
This course deals with the definition and analysis of problems and the production of written and oral business reports. Use of appropriate computer software (e.g. word processing, spreadsheets, graphics) is an integral part of the course
SUMMARY OF COURSE CONTENT:

This course will help students enhance their understanding of the strategic role that communication plays in the business world, and how effective communication can make or break a deal, an idea, a proposal, etc.  This course will analyze how communication is used to inform, motivate, facilitate change, and create value in today’s rapidly evolving organizations, and how the means of communication are constantly changing. 

 

It will evaluate what determines effective business communication, and how to achieve it.  Students will learn how to develop, support and organize arguments, and how to strengthen their research skills.  They will develop written, oral and interpersonal communication skills in business settings across a range of tasks including letters, memoranda, resumes, press releases, emails, reports and presentations.  Students will learn how to effectively deliver negative and positive business news while maintaining a confident tone, how to communicate persuasively, how to present themselves, how to present their “personal brands” to the business world through resumes and cover letters, print and electronic portfolios, and how to create and present effective and compelling visual aids. 

 

This course is writing-intensive.

LEARNING OUTCOMES:

Students will learn what makes written and oral business communication effective, how to think strategically about communication and achieve their aims by communicating successfully.  Routine, bad news and persuasive communication will be covered in depth, both in writing and speaking.

 

Specifically, students will learn how to write routine emails, letters, memoranda, how to write effective bad news and persuasive letters, how to effectively research and write a business report, and how to prepare an effective resume, cover letter, print and electronic portfolio.  This course will spend considerable time on oral communication: how to structure and deliver a business presentation, including visual aids.
TEXTBOOK:
NONE
REQUIRED RESERVED READING:
Book TitleAuthorPublisherISBN numberLibrary Call NumberComments
Communicating in Business 8th editionScot Ober & Amy NewmanSouth-Western Cengage LearningISBN: 9781111 & 971762  
Guide to Managerial CommunicationMary MunterPrentice HallISBN: 9780137130467 

RECOMMENDED RESERVED READING:
NONE
GRADING POLICY
-ASSESSMENT METHODS:
AssignmentGuidelinesWeight
Participation This means contributing regularly to class in a constructive, intelligent and proactive way. Students who miss or are late to more than 3 classes may be asked to withdraw from the class, 2 latenesses equal 1 absence. This also includes daily (M-TH) Reflection blog posts.15%
Short AssignmentsLetters, memoranda, emails, outlines of 1 or 2 pages20%
Research Report & PowerPoint, Keynote or Presi PresentationDouble-spaced 5-page report that will be assigned in week #3. Presentation will take place in week #4. Students will have the option to work in pairs. 20%
MidtermTo include Print Portfolio.20%
Final ExamTo include ePortfolio.25%

-ASSESSMENT CRITERIA:
AWork of this quality directly addresses the question or problem raised and provides a coherent argument displaying an extensive knowledge of relevant information or content. This type of work demonstrates the ability to critically evaluate concepts and theory and has an element of novelty and originality. There is clear evidence of a significant amount of reading beyond that required for the course.
BThis is highly competent level of performance and directly addresses the question or problem raised.There is a demonstration of some ability to critically evaluatetheory and concepts and relate them to practice. Discussions reflect the student’s own arguments and are not simply a repetition of standard lecture andreference material. The work does not suffer from any major errors or omissions and provides evidence of reading beyond the required assignments.
CThis is an acceptable level of performance and provides answers that are clear but limited, reflecting the information offered in the lectures and reference readings.
DThis level of performances demonstrates that the student lacks a coherent grasp of the material.Important information is omitted and irrelevant points included.In effect, the student has barely done enough to persuade the instructor that s/he should not fail.
FThis work fails to show any knowledge or understanding of the issues raised in the question. Most of the material in the answer is irrelevant.

-ATTENDANCE REQUIREMENTS:

ATTENDANCE REQUIREMENTS AND EXAMINATION POLICY

Participation means contributing regularly to class in a constructive, intelligent and proactive way.  Students who miss or are late to more than 3 classes may be asked to withdraw from the class, 2 latenesses equal 1 absence.  Students should refer to the University catalog for the attendance and absence policy.



You cannot make-up a major exam (midterm or final) without the permission of the Dean’s Office. The Dean’s Office will grant such permission only when the absence was caused by a serious impediment, such as a documented illness, hospitalization or death in the immediate family (in which you must attend the funeral) or other situations of similar gravity. Absences due to other meaningful conflicts, such as job interviews, family celebrations, travel difficulties, student misunderstandings or personal convenience, will not be excused. Students who will be absent from a major exam must notify the Dean’s Office prior to that exam. Absences from class due to the observance of a religious holiday will normally be excused. Individual students who will have to miss class to observe a religious holiday should notify the instructor by the end of the Add/Drop period to make prior arrangements for making up any work that will be missed. The final exam period runs until ____________

ACADEMIC HONESTY
As stated in the university catalog, any student who commits an act of academic dishonesty will receive a failing grade on the work in which the dishonesty occurred. In addition, acts of academic dishonesty, irrespective of the weight of the assignment, may result in the student receiving a failing grade in the course. Instances of academic dishonesty will be reported to the Dean of Academic Affairs. A student who is reported twice for academic dishonesty is subject to summary dismissal from the University. In such a case, the Academic Council will then make a recommendation to the President, who will make the final decision.
STUDENTS WITH LEARNING OR OTHER DISABILITIES
John Cabot University does not discriminate on the basis of disability or handicap. Students with approved accommodations must inform their professors at the beginning of the term. Please see the website for the complete policy.

SCHEDULE

 

S C H E D U L E

 

 

S E S S I O N

 

 

F O C U S

 

R E A D I N G / A S S I G N M E N T

 

WEEK 1

 

Welcome

 

Introduction & overview to business communication

 

Personal branding materials – resume, cover letter, print and ePortfolios

 

Communication strategy

 

 

 

Ober:  Chapter 12

 

Munter:  Chapters 1 – 4

 

Ober: Chapter 5

 

Harvard Management Communication Letter (HMCL) Readings:  Don’t Push That Send Button”!; The Best Memo You’ll Ever Write” Instructor to provide.

 

Daily Reflections blog (M-TH)

 

Other readings as assigned by the instructor.

 

 

WEEK 2

 

Writing effective communication: email, memoranda, letters, etc.

 

Persuasive Communication

 

Ober:  Chapters 6 -7

 

Daily Reflections blog (M-TH)

 

Other readings as assigned by the instructor.

 

WEEK 3

 

Bad News Communication

 

Review & Midterm

 

Finalize Print Portfolios

 

Ober:  Chapter 8

 

Daily Reflections blog (M-TH)

 

Other readings as assigned by the instructor.

 

WEEK 4

 

Writing Reports

 

Visual Aids

 

The power of blogs, how they are changing business communication

 

Preparing persuasive presentations; practice presentations

 

Ober:  Chapters 9 – 10

 

Harvard Management Communication Letter (HMCL) Reading: “Why the Best Presentations are Good Conversations” 

Instructor to provide.

 

Daily Reflections blog (M-TH)

 

Other readings as assigned by the instructor.

 

 

WEEK 5

 

Presentations

 

Finalize ePortfolios

 

Review & Final Exam

 

Daily Reflections blog (M-TH)

 

Other readings as assigned by the instructor.