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JOHN CABOT UNIVERSITY
COURSE CODE: "MGT 330-2"
COURSE NAME: "Operations Management"
SEMESTER & YEAR:
Spring 2016
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SYLLABUS
INSTRUCTOR:
Ian Roberts
EMAIL: [email protected]
HOURS:
MW 10:00 AM 11:15 AM
TOTAL NO. OF CONTACT HOURS:
45
CREDITS:
3
PREREQUISITES:
Prerequisites: MGT 301, MA 208
OFFICE HOURS:
By appointment
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COURSE DESCRIPTION:
Management issues related to the procurement and allocation of resources in the production of goods and services in order to meet organizational goals. Topics covered include product and process design, facility size, location and layout, quality management, production planning and control.
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SUMMARY OF COURSE CONTENT:
The course is designed to provide a solid base of knowledge in terms of concepts, principles and tools in the field of Operations Management. The course is organized in three main sections:
- Understanding what operations are
- Learning to design operations
- Managing and controlling operations
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LEARNING OUTCOMES:
- To understand that operations management is a key managerial function impacting the whole of an organization with the objective of improving efficiency, competitiveness and customer satisfaction
- To provide students with a methodology for dealing with operations management issues and problems, and analyzing and discussing real case studies
- To offer students mathematical techniques for quantitative approaches to problem solving such as statistical models, forecasting, linear programming, quality control, work design and measurement and inventory management.
- To make students aware of the main concepts and trends in operations management today, including Lean manufacturing, just-in-time systems, the use of IT, outsourcing and the management of the supply chain.
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TEXTBOOK:
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REQUIRED RESERVED READING:
| Book Title | Author | Publisher | ISBN number | Library Call Number | Comments |
| Operations Management 12th Edition | Stevenson | McGraw Hill | 9780077169527 | | |
RECOMMENDED RESERVED READING:
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GRADING POLICY
-ASSESSMENT METHODS:
| Assignment | Guidelines | Weight |
| Class attendance and participation | | 10% |
| Homework assignments | | 10% |
| Case study and class presentation | | 20% |
| Mid-term exam | | 20% |
| Final exam | | 40% |
-ASSESSMENT CRITERIA:
AWork of this quality directly addresses the question or problem raised and provides a coherent argument displaying an extensive knowledge of relevant information or content. This type of work demonstrates the ability to critically evaluate concepts and theory and has an element of novelty and originality. There is clear evidence of a significant amount of reading beyond that required for the cours
BThis is highly competent level of performance and directly addresses the question or problem raised. There is a demonstration of some ability to critically evaluatetheory and concepts and relate them to practice. Discussions reflect the student’s own arguments and are not simply a repetition of standard lecture and reference material. The work does not suffer from any major errors or omissions and provides evidence of reading beyond the required assignments.
CThis is an acceptable level of performance and provides answers that are clear but limited, reflecting the information offered in the lectures and reference readings.
DThis level of performance demonstrates that the student lacks a coherent grasp of the material. Important information is omitted and irrelevant points included. In effect, the student has barely done enough to persuade the instructor that s/he should not fail.
FThis work fails to show any knowledge or understanding of the issues raised in the question. Most of the material in the answer is irrelevant.
-ATTENDANCE REQUIREMENTS:
Class attendance is mandatory. Missing 3 lectures will result in 5% mark down in the final grade. If a student misses 5 lectures or more he/she will be penalised with a 10% mark down in the final grade.
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ACADEMIC HONESTY
As stated in the university catalog, any student who commits an act of academic
dishonesty will receive a failing grade on the work in which the dishonesty occurred.
In addition, acts of academic dishonesty, irrespective of the weight of the assignment,
may result in the student receiving a failing grade in the course. Instances of
academic dishonesty will be reported to the Dean of Academic Affairs. A student
who is reported twice for academic dishonesty is subject to summary dismissal from
the University. In such a case, the Academic Council will then make a recommendation
to the President, who will make the final decision.
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STUDENTS WITH LEARNING OR OTHER DISABILITIES
John Cabot University does not discriminate on the basis of disability or handicap.
Students with approved accommodations must inform their professors at the beginning
of the term. Please see the website for the complete policy.
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SCHEDULE
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| Week |
Day |
Reading |
Description |
| 1 |
Monday |
Chapter 1 |
Introduction
to Course Contents |
| Wednesday |
Chapter 2 |
Competition |
| 2 |
Monday |
Chapter 3 |
Forecasting
- Part 1 |
| Wednesday |
Chapter 3 |
Forecasting
- Part 2 |
| 3 |
Monday |
Chapter 4 |
Product
and Service Design |
| Wednesday |
Chapter 4S |
Reliability |
| 4 |
Monday |
Chapter 5 |
Capacity Planning and Decision Theory |
| Wednesday |
Chapter 5 |
Decision theory |
| 5 |
Monday |
Chapter 19 |
Linear
Programming - Part 1 |
| Wednesday |
Chapter 19 |
Linear
Programming - Part 2 |
| 6 |
Monday |
Chapter 6 |
Process
Selection and Facility Layout |
| Wednesday |
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Review |
| 7 |
Monday |
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MIDTERM EXAM |
| Wednesday |
Chapter 7 |
Work
Design and Measurement |
| 8 |
Monday |
Chapter 7 |
Work
Design and Measurement |
| Wednesday |
Chapter 8 |
Location
Planning and Analysis |
| 9 |
Monday |
Chapter 9 |
Management
of Quality |
| Wednesday |
Chapter 10 |
Quality
Control - Part 1 |
| 10 |
Monday |
Chapter 10 |
Quality Control
- Part 2 |
| Wednesday |
Chapter 11 |
Aggregate
Planning |
| 11 |
Monday |
Chapter 13 |
Inventory
Management |
| Wednesday |
Chapter 13 |
Inventory
Management |
| 12 |
Monday |
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Group project -
short Presentations |
| Wednesday |
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Group
project - short Presentations |
| 13 |
Monday |
Chapter 12 |
MRP
and ERP |
| Wednesday |
Chapter 14 |
JIT
and Lean Operations |
| 14 |
Monday |
Chapter 15 |
Supply
Chain Management |
| Wednesday |
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Review |
| TBD |
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FINAL EXAM |
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