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JOHN CABOT UNIVERSITY
COURSE CODE: "MGT 330"
COURSE NAME: "Operations Management"
SEMESTER & YEAR:
Summer Session I 2015
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SYLLABUS
INSTRUCTOR:
TJ Gabriel
EMAIL: [email protected]
HOURS:
MTWTH 9:00AM 10:45AM
TOTAL NO. OF CONTACT HOURS:
45
CREDITS:
3
PREREQUISITES:
Prerequisites: MGT 301, MA 208
OFFICE HOURS:
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COURSE DESCRIPTION:
Management issues related to the procurement and allocation of resources in the production of goods and services in order to meet organizational goals. Topics covered include product and process design, facility size, location and layout, quality management, production planning and control.
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SUMMARY OF COURSE CONTENT:
The course is designed to provide a solid base of knowledge in terms of concepts, principles and tools in the field of Operations Management. The course is organized in three main sections:
1. Understanding what operations management is
2. Learning how operations is used to achieve competitive advantage
3. Making key decisions associated with management of operations
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LEARNING OUTCOMES:
The learning outcomes are:
1. To understand that operations management is a key managerial function impacting the whole of an organization with the objective of improving competitiveness.
2. To obtain a basic understanding for making decisions in various areas operations management.
3. Learn and apply mathematical techniques for quantitative approaches to problem solving in forecasting, inventory management, location of facilities, and operations scheduling.
4. Understand the impact of operations in the context of a supply chain.
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TEXTBOOK:
| Book Title | Author | Publisher | ISBN number | Library Call Number | Comments | Format | Local Bookstore | Online Purchase |
| Principles of Operations Management | Jay Heizer and Barry Render | Pearson | 9780133443585 | | This is an unbound version (3 - hole punch, loose-leaf) and includes access to the e-text.
This includes Pearson myOMLab - a requirement for class.
Other acceptable options are myOMLab & e-book only (Access Card from Pearson)
or the soft bound version (9780133130751) with myOMLAb | | | |
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REQUIRED RESERVED READING:
RECOMMENDED RESERVED READING:
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GRADING POLICY
-ASSESSMENT METHODS:
| Assignment | Guidelines | Weight |
| Engagement and Participation | Students demonstrate knowledge and their preparedness for class by actively participating in class discussions, question and answer sessions and in-class activities. | 10 |
| Homework Aassignments | Students complete a series of graded homework assignments, usually problems using quantitative methods for the chapters. | 20 |
| Exam 1 | Exam uses multiple choice, short answer, essay questions and problems to assess student understanding of concepts covered. | 22.5 |
| Exam 2 | Exam uses multiple choice, short answer, essay questions and problems to assess student understanding of concepts covered. | 22.5 |
| Final Exam (Comprehensive) | Exam uses multiple choice, short answer, essay questions and problems to assess student understanding of concepts covered. | 25 |
-ASSESSMENT CRITERIA:
AWork of this quality directly addresses the question or problem raised and provides a coherent argument displaying an extensive knowledge of relevant information or content. This type of work demonstrates the ability to critically evaluate concepts and theory and has an element of novelty and originality. There is clear evidence of a significant amount of reading beyond that required for the course
BThis is highly competent level of performance and directly addresses the question or problem raised.There is a demonstration of some ability to critically evaluatetheory and concepts and relate them to practice. Discussions reflect the student’s own arguments and are not simply a repetition of standard lecture andreference material. The work does not suffer from any major errors or omissions and provides evidence of reading beyond the required assignments.
CThis is an acceptable level of performance and provides answers that are clear but limited, reflecting the information offered in the lectures and reference readings.
DThis level of performances demonstrates that the student lacks a coherent grasp of the material.Important information is omitted and irrelevant points included.In effect, the student has barely done enough to persuade the instructor that s/he should not fail.
FThis work fails to show any knowledge or understanding of the issues raised in the question. Most of the material in the answer is irrelevant.
-ATTENDANCE REQUIREMENTS:
Class attendance is mandatory. If a student misses more then more than three (3) classes (without appropriate justifications) will receive an incomplete grade.
As in any class, attendance is important to the learning process. In this class, there will be significant in-class work that will aid your learning and understanding of the subject matter. Naturally, missing class will negatively affect your grade.
Students missing a class are responsible for obtaining handouts and are responsible for any assignments announced during that class.
Students who miss a test or other graded activity will receive a zero with no opportunity for make-up work, unless the absence was APPROVED IN ADVANCE by the instructor or there was a LEGITIMATE EMERGENCY FOR WHICH IT WAS NOT POSSIBLE TO OBTAIN ADVANCED APPROVAL. These are rare situations including sickness, required participation in official University events, or extenuating circumstances. The instructor must be contacted in a timely manner and documentation must be provided to the instructor. Students who fail to comply with this policy will forfeit any opportunity for make-up work.
Otherwise, John Cabot University policy will be followed.
ATTENDANCE REQUIREMENTS AND EXAMINATION POLICY
You cannot make-up a major exam (midterm or final) without the permission of the Dean’s Office. The Dean’s Office will grant such permission only when the absence was caused by a serious impediment, such as a documented illness, hospitalization or death in the immediate family (in which you must attend the funeral) or other situations of similar gravity. Absences due to other meaningful conflicts, such as job interviews, family celebrations, travel difficulties, student misunderstandings or personal convenience, will not be excused. Students who will be absent from a major exam must notify the Dean’s Office prior to that exam. Absences from class due to the observance of a religious holiday will normally be excused. Individual students who will have to miss class to observe a religious holiday should notify the instructor by the end of the Add/Drop period to make prior arrangements for making up any work that will be missed.
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ACADEMIC HONESTY
As stated in the university catalog, any student who commits an act of academic
dishonesty will receive a failing grade on the work in which the dishonesty occurred.
In addition, acts of academic dishonesty, irrespective of the weight of the assignment,
may result in the student receiving a failing grade in the course. Instances of
academic dishonesty will be reported to the Dean of Academic Affairs. A student
who is reported twice for academic dishonesty is subject to summary dismissal from
the University. In such a case, the Academic Council will then make a recommendation
to the President, who will make the final decision.
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STUDENTS WITH LEARNING OR OTHER DISABILITIES
John Cabot University does not discriminate on the basis of disability or handicap.
Students with approved accommodations must inform their professors at the beginning
of the term. Please see the website for the complete policy.
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SCHEDULE
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| Week |
Topics |
| 1 |
Introduction to course; What is OM?; Goods vs. Services (Ch. 1)
Operations Strategy, 10 OM decisions, Global nature of OM (Ch. 2)
Forecasting (Ch. 4)
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| 2 |
Product Design (Ch. 5)
Sustainability and Risk Management (Suppl. 5)
Managing Quality, TQM & Service Quality (Ch. 6)
Test #1 (Ch. 1, 2, 4, 5, Suppl. 5)
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| 3 |
Location Strategies (Ch. 8)
Supply Chain Management (Ch. 11)
Supply Chain Analytics (Ch. 11S)
Inventory Management (Ch. 12)
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| 4 |
Inventory Management cont’d
ERP/MRP (Ch. 14)
Test #2 (Ch. 6, 8, 11, 12, 14)
Just-in-Time/Lean (Ch. 16)
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| 5 |
Maintenance & Reliability (Ch. 17)
Project Management (Ch. 3)
Course wrap-up & review
Final Exam (Comprehensive)
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