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JOHN CABOT UNIVERSITY
COURSE CODE: "MGT 330-3"
COURSE NAME: "Operations Management"
SEMESTER & YEAR:
Spring 2015
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SYLLABUS
INSTRUCTOR:
Ian Roberts
EMAIL: [email protected]
HOURS:
TTH 8:30 AM 9:45 AM
TOTAL NO. OF CONTACT HOURS:
45
CREDITS:
3
PREREQUISITES:
Prerequisites: MGT 301, MA 208
OFFICE HOURS:
By appointment
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COURSE DESCRIPTION:
The main objectives of this course in Operations Managements (OM) are:
- To apply in real cases in both manufacturing and service organizations the most important OM concepts, principles, techniques and tools
- To comprehend how OM can be used as a core function in gaining competitive advantage
- To understand why and how OM promotes competition trough innovation and process change management and implementation
- To understand how operations management interfaces, overlaps and impacts all other business functions
- To develop analytical skills to face operational decisions
- To help students analyze processes for improving quality and efficiency
- To provide students with methodologies for analyzing and managing the value chain
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SUMMARY OF COURSE CONTENT:
The course is designed to provide a solid base of knowledge in terms of concepts, principles and tools in the field of Operations Management. The course is organized in three main sections:
- Understanding what operations are
- Learning to design operations
- Managing and controlling operations
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LEARNING OUTCOMES:
- To understand that operations management is a key managerial function impacting the whole of an organization with the objective of improving efficiency, competitiveness and customer satisfaction
- To provide students with a methodology for dealing with operations management issues and problems, and analyzing and discussing real case studies
- To offer students mathematical techniques for quantitative approaches to problem solving such as statistical models, forecasting, linear programming, and queuing Theory
- To make students aware of the impact of IT on global competition, in terms of e-business, virtual working systems, outsourcing, and the management of the value chain
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TEXTBOOK:
| Book Title | Author | Publisher | ISBN number | Library Call Number | Comments | Format | Local Bookstore | Online Purchase |
| Operations Management | Stevenson | McGraw-Hill | 0078024102 | | | | | |
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REQUIRED RESERVED READING:
RECOMMENDED RESERVED READING:
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GRADING POLICY
-ASSESSMENT METHODS:
| Assignment | Guidelines | Weight |
| Class attendance and participation | | 10% |
| Homework assignments | | 10% |
| Case study and class presentation | | 20% |
| Mid-term exam | | 30% |
| Final exam | | 30% |
-ASSESSMENT CRITERIA:
AWork of this quality directly addresses the question or problem raised and provides a coherent argument displaying an extensive knowledge of relevant information or content. This type of work demonstrates the ability to critically evaluate concepts and theory and has an element of novelty and originality. There is clear evidence of a significant amount of reading beyond that required for the course.
BThis is highly competent level of performance and directly addresses the question or problem raised. There is a demonstration of some ability to critically evaluatetheory and concepts and relate them to practice. Discussions reflect the student’s own arguments and are not simply a repetition of standard lecture and reference material. The work does not suffer from any major errors or omissions and provides evidence of reading beyond the required assignments.
CThis is an acceptable level of performance and provides answers that are clear but limited, reflecting the information offered in the lectures and reference readings.
DThis level of performances demonstrates that the student lacks a coherent grasp of the material. Important information is omitted and irrelevant points included. In effect, the student has barely done enough to persuade the instructor that s/he should not fail.
FThis work fails to show any knowledge or understanding of the issues raised in the question. Most of the material in the answer is irrelevant.
-ATTENDANCE REQUIREMENTS:
Class attendance is mandatory. Missing 3 lectures (without appropriate justification) will result in 5% mark down in the final grade. If a student misses 5 lectures or more he/she will be penalised with a 10% mark down in the final grade.
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ACADEMIC HONESTY
As stated in the university catalog, any student who commits an act of academic
dishonesty will receive a failing grade on the work in which the dishonesty occurred.
In addition, acts of academic dishonesty, irrespective of the weight of the assignment,
may result in the student receiving a failing grade in the course. Instances of
academic dishonesty will be reported to the Dean of Academic Affairs. A student
who is reported twice for academic dishonesty is subject to summary dismissal from
the University. In such a case, the Academic Council will then make a recommendation
to the President, who will make the final decision.
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STUDENTS WITH LEARNING OR OTHER DISABILITIES
John Cabot University does not discriminate on the basis of disability or handicap.
Students with approved accommodations must inform their professors at the beginning
of the term. Please see the website for the complete policy.
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SCHEDULE
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| Week |
Topic
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1
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Introduction to course, competition
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2
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Forecasting
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3
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Product and service design, statistics review
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4
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Reliability, capacity planning and decision theory
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5
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Linear programming
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6
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MID-TERM EXAM
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7
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Process selection, facility layout, work design and measurement
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8
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Location planning and analysis, management of quality
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9
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Quality control
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10
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Management of waiting lines
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11
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Short presentations, MRP, ERP
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12
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Aggregate planning, inventory management
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13
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JIT, Lean and supply chain management
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14
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Review
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TBD
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Final exam
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