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JOHN CABOT UNIVERSITY
COURSE CODE: "MGT 330-1"
COURSE NAME: "Operations Management"
SEMESTER & YEAR:
Spring Semester 2012
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SYLLABUS
INSTRUCTOR:
Pica Daniele
EMAIL: [email protected]
HOURS:
TTH 16:00-17:15
TOTAL NO. OF CONTACT HOURS:
45
CREDITS:
3
PREREQUISITES:
Prerequisites: MGT 301, MA 208
OFFICE HOURS:
Tue-Thu 2:30-4pm
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COURSE DESCRIPTION:
The main objectives of this course in Operations Managements (OM) are:
- To apply in real cases in both manufacturing and service organizations the most important OM concepts, principles, techniques and tools.
- To comprehend how OM can be used as a core function in gaining competitive advantage.
- To understand why and how OM promotes competition trough innovation and process change management and implementation.
- To understand how operations management interfaces, overlaps and impacts all other business functions.
- To develop analytical skills to face operational decisions.
- To help students analyze processes for improving quality and efficiency.
- To provide students with methodologies for analyzing and managing the value chain.
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SUMMARY OF COURSE CONTENT:
The course is designed to provide a solid base of knowledge in terms of concepts, principles and tools in the field of Operations Management. The course is organized in three main sections:
- Understanding what operations are
- Learning to designing operations
- Managing and controlling operations
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LEARNING OUTCOMES:
The learning outcomes are:
- To understand that operations management is a key managerial function impacting the whole of an organization with the objective of improving efficiency, competitiveness and customer satisfaction.
- To provide students with a methodology for facing up to operations management issues and problems, and analyzing and discussing real case studies.
- To offer students mathematical techniques for quantitative approaches to problem solving such as Statistical models, Forecasting, Linear Programming, and Queuing Theory.
- To make students aware of the impact of IT on global competition, in terms of e-business, virtual working systems, outsourcing, and the management of the value chain.
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TEXTBOOK:
| Book Title | Author | Publisher | ISBN number | Library Call Number | Comments | Format | Local Bookstore | Online Purchase |
| Operations Management 11th Edition | W. J. Stevenson | McGraw-Hill | 0073525251 | | | | | |
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REQUIRED RESERVED READING:
RECOMMENDED RESERVED READING:
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GRADING POLICY
-ASSESSMENT METHODS:
| Assignment | Guidelines | Weight |
| Final Exam | | 30 |
| Midterm | | 30 |
| Homework | | 10 |
| Attendance | | 10 |
| Case Studies | | 20 |
-ASSESSMENT CRITERIA:
It will be according to University policy and Final grades will be based on the following items: Class Participation (10%) Homework sets (10%) Case Study papers (20%) Midterm (30%) and Final Exam (30%)
-ATTENDANCE REQUIREMENTS:
Class attendance is mandatory. If a student misses more then 3 lectures he/she will be penalized with a 5% mark down in the final grade. Missing more than 5 lectures (without appropriate justifications) will result in an incomplete grade.
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ACADEMIC HONESTY
As stated in the university catalog, any student who commits an act of academic
dishonesty will receive a failing grade on the work in which the dishonesty occurred.
In addition, acts of academic dishonesty, irrespective of the weight of the assignment,
may result in the student receiving a failing grade in the course. Instances of
academic dishonesty will be reported to the Dean of Academic Affairs. A student
who is reported twice for academic dishonesty is subject to summary dismissal from
the University. In such a case, the Academic Council will then make a recommendation
to the President, who will make the final decision.
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STUDENTS WITH LEARNING OR OTHER DISABILITIES
John Cabot University does not discriminate on the basis of disability or handicap.
Students with approved accommodations must inform their professors at the beginning
of the term. Please see the website for the complete policy.
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SCHEDULE
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SESSION
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SESSION FOCUS
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READING ASSIGNMENT
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HOMEWORK
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1
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Intro to OM
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Chapter 1
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Homework 1
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2
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Competitiveness, Strategy, and Products
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Chapter 2
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Case 1
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3
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Forecasting
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Chapter 3
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Submit Homework 1
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4
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Homework 1 Correction
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5
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Reliability and Product and Service Design
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Chapter 4 + Supplement
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6
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Capacity Planning and Decision Theory
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Chapter 5 + Supplement
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Homework 2
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7
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Process Selection, Facility Layout and Linear Programming
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Chapter 6 + Supplement
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8
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Work Systems and Learning Curves
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Chapter 7
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9
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Location Planning and Analysis
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Chapter 8
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10
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Quality Management and Control
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Chapter 9
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Submit Homework 2
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11
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Quality Management and Control
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Chapter 9
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12
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Case Study Presentations
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Submit Case 1
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13
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Review Class
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14
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MIDTERM EXAM
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15
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Midterm Results Discussion/ Case 2/ Intro To QM and C
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Case 2
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16
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Quality Management and Control
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Chapter 10
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Homework 3
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17
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Quality Management and Control
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Chapter 10 Supplement
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18
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Waiting Lines
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Chapter 18 + Supplement
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19
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Supply Chain Management
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Chapter 11
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Submit Homework 3
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20
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Supply Chain Management
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Chapter 11
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21
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Inventory Management
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Chapter 12
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22
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MRP and ERP
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Chapter 14
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23
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Lean Operations
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Chapter 15 + Supplement
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24
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Maintenance and Scheduling
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Chapter 16
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25
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Project Management
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Chapter 17
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26
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Case Study Presentations
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Submit Case 2
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27
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Review Class
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28
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Review Class
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29
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FINAL EXAM
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