JCU Logo

JOHN CABOT UNIVERSITY

COURSE CODE: "MKT 360-2"
COURSE NAME: "Brand Management"
SEMESTER & YEAR: Fall 2025
SYLLABUS

INSTRUCTOR: Anna Fiorentino
EMAIL: [email protected]
HOURS: TTH 10:00 AM 11:15 AM
TOTAL NO. OF CONTACT HOURS: 45
CREDITS: 3
PREREQUISITES: MKT 301
OFFICE HOURS: To be scheduled upon students' request

COURSE DESCRIPTION:
During the course, students will undertake studies on strategic and operational brand management. Topics will cover brand assessment, goal setting, building brand equity, benefit-based segmentation and targeting, buyer persona, brand communication and media planning, integrated marketing strategies and brand measurement and strategic brand audit. The course will leverage case discussions, team work and active research by students.
SUMMARY OF COURSE CONTENT:

In today’s saturated and hyper-competitive marketplace, brands function as far more than mere identifiers — they operate as cultural symbols, emotional anchors, and strategic assets. This course investigates the multifaceted nature of brand management, examining why some brands achieve iconic status while others struggle to gain traction. Students will develop the analytical and strategic skills needed to craft compelling brand positioning, manage brand equity over time and design coherent brand architectures across diverse product lines and global markets. The course combines theoretical insights with practical application, exploring topics such as consumer psychology, symbolic value, and the strategic tension between brand consistency and reinvention. Through in-depth case studies and hands-on projects, students will engage critically with a range of brand contexts. Key questions include: What constitutes true brand authenticity? How can emotional connection be cultivated in a skeptical world? And what are the risks when a brand’s meaning becomes diluted or misaligned?

LEARNING OUTCOMES:

By the end of this course, students will be able to understand the drivers of brand value and acquire the tools and mindset necessary to build, evaluate, and sustain brands that resonate deeply and endure. Specific learning outcomes:

1. Gain a deep understanding of brand building and management from both a consumer and company perspective.
2. Assess brand strength and define brand goals
3. Understand brand equity
4. Define brand architecture and assess brand extension opportunities
5. Develop brand positioning statements
6. Craft advertising briefs
7. Determine optimal media mix
8. Develop insights into how brands handle distribution
9. Understand new approaches to marketing mix to reinforce the brand

TEXTBOOK:
Book TitleAuthorPublisherISBN numberLibrary Call NumberCommentsFormatLocal BookstoreOnline Purchase
Star Brands: A Brand Manager's Guide to Build, Manage & Market BrandsCarolina RogollAllwort Press978-162-15346-31      
REQUIRED RESERVED READING:
Book TitleAuthorPublisherISBN numberLibrary Call NumberComments
Strategic Brand ManagementKevin Lane KellerPearson9781292314969 Chapter on Brand Equity
The Brand Report CardKevin Lane Keller Harvard Business Review, January–February 2000   
Instructor's slidesAnna Fiorentino - - Main teaching material

RECOMMENDED RESERVED READING:
Book TitleAuthorPublisherISBN numberLibrary Call NumberComments
Interbrand Best Brands Report 2024InterbrandInterbrand(can be found online)  
GRADING POLICY
-ASSESSMENT METHODS:
AssignmentGuidelinesWeight
1. Class participationParticipation will be assessed based on active engagement with questions, comments, reflections, attendance, fair and active contribution to teamwork20%
2. Group assignment #1: complete a "Brand Report Card" for brands of choiceEach team will be required to prepare a presentation to share in class. They will analyze as many brands as the number of students in the team (e.g., 3 brands if the team is made of 3 members). The purpose of the assignment is to illustrate in a fact-based, data-supported way, that the chosen brands possesses at least 5 out of 10 characteristics of strong brands, as indicated in the "Brand Report Card". Cover page + 5 pages for each brand.20%
3. Mid Term ExamIndividual exercise. Short essays - 4 questions, max 15 lines per answer. Will be done on Moodle with Safe Exam Browser20%
4. Group assignment #2Each team will be asked to elaborate the frame of reference (target segments, competitors) and the "Brand Positioning Statement" for the brands presented in the Group assignment #1. Cover page + 5 pages for each brand. 20%
5. Final group assignmentTeams will be asked to present the solution to a case study. Required submissions: 1) A 5-6 pages Power Point/Pdf document with the "short version" of answers to the case study; 2) A paper in Word, 1000 - 1200 words, Calibri, 12 p, single-spacing, with the fully detailed answers and rationale, for each question of the case study. Grade for this assignment will be: 70% quality of the work; 30% peer review (your assessment of the contribution of each team member).20%
   
NoteIn case of a make-up test: the grade for the test in question will be the average of the initial grade and the make-up grade -

-ASSESSMENT CRITERIA:
AWork of this quality directly addresses the question or problem raised and provides a coherent argument displaying an extensive knowledge of relevant information or content. This type of work demonstrates the ability to critically evaluate concepts and theory and has an element of novelty and originality. 93-100: A 90-92.99: A-
BThis is highly competent level of performance and directly addresses the question or problem raised.There is a demonstration of some ability to critically evaluate theory and concepts and relate them to practice. Discussions reflect the student’s own arguments and are not simply a repetition of standard lecture and reference material. The work does not suffer from any major errors or omissions. 86-89.99: B+ 83-85.99: B 80-82.99: B-
CThis is an acceptable level of performance and provides answers that are clear but limited, reflecting only partially the information offered in the lectures and reference readings. 75-79.99: C+ 70-74.99: C 65-69.99: C-
DThis level of performances demonstrates that the student lacks a coherent grasp of the material. Important information is omitted and irrelevant points included. In effect, the student has barely done enough to persuade the instructor that s/he should not fail. 60-64.99: D+ 55-59.99: D 50-54.99: D-
FThis work fails to show knowledge or understanding of the issues raised in the question. Most of the material in the answer is irrelevant. Below 50: F

-ATTENDANCE REQUIREMENTS:

Class attendance is highly recommended as most of the topics are covered in-class with instructor's slides, discussions, exercises.
An 80% participation rate is mandatory.
After 6 unexcused absences, the student will be unable to participate in the final project, losing all the points assigned to the final project.
Responsible and active contribution to group projects is mandatory. The instructor reserves the possibility to include peer-reviews to measure contribution of each team member to projects, for any team assignments - in addition to the mandatory one for the final case study. 
In case of an unexcused absence on the day of a graded assignment, the student will lose all the points of the graded assignment, unless absence is excused through a petition to the Dean's Office prior to the assessment day.
The Dean’s Office will grant such permission only when the absence was caused by a serious impediment, such as a documented illness, hospitalization or death in the immediate family (in which you must attend the funeral) or other situations of similar gravity. Absences due to other meaningful conflicts, such as job interviews, family celebrations, travel difficulties, student misunderstandings or personal convenience, will not be excused. Students who will be absent from a major exam must notify the Dean’s Office prior to that exam. Absences from class due to the observance of a religious holiday will normally be excused. Individual students who will have to miss class to observe a religious holiday should notify the instructor by the end of the Add/Drop period to make prior arrangements for making up any work that will be missed. 
Please note: professors cannot excuse absences. It is only the Dean's Office who is entitled to do so. Hence, please do not send the professor any medical certificates or any other reason for absence to be excused.

ACADEMIC HONESTY
As stated in the university catalog, any student who commits an act of academic dishonesty will receive a failing grade on the work in which the dishonesty occurred. In addition, acts of academic dishonesty, irrespective of the weight of the assignment, may result in the student receiving a failing grade in the course. Instances of academic dishonesty will be reported to the Dean of Academic Affairs. A student who is reported twice for academic dishonesty is subject to summary dismissal from the University. In such a case, the Academic Council will then make a recommendation to the President, who will make the final decision.
STUDENTS WITH LEARNING OR OTHER DISABILITIES
John Cabot University does not discriminate on the basis of disability or handicap. Students with approved accommodations must inform their professors at the beginning of the term. Please see the website for the complete policy.

SCHEDULE

COURSE SCHEDULE

Week

 

Topic

Notes

1

Introductions; Syllabus and assignments; how we will work together. What is a brand; article reading and class discussion

The world’s 100 best brands; overview of what it takes for brand success

2

Article reading and class discussion: buying a brand for emotional reasons.
Building strong brands: The Brand Report Card (part 1)

The Brand Report Card (part 2)

3

Brand Report Card: team presentations - part 1

Brand Report Card: team presentations - part 2

The Brand Management Framework; Brand Assessment

Graded

Graded

 

4

Exercise on SWOT Analysis; Brand Vision, Mission and goal setting

Understanding Brand Equity: the Brand Resonance model (part 1)

 

5

Understanding Brand Equity: the Brand Resonance model (part 2)

 Segmentation, Targeting and Persona from a branding perspective

6

Brand architecture and Brand portfolio

Brand extension

7

 Longchamp case discussion (read before class)

Mid-Term Exam

Graded

8

Brand communication strategy: the “Insight, Benefit, Idea” model - readings and preparation

Insight, Benefit, Idea: “teach to learn” presentations

9

Brand positioning statement and briefing for graded assignment

Media planning

10

Brand positioning statement team presentation - part 1

Graded

Brand positioning statement team presentation - part 2

Graded

11

Case discussion: La Roche-Posay

Marketing techniques for enhanced brand experience

12

Brand distribution

Briefing on the final case

13

Q&A session on the final case
Review day, feedback and key take aways from the course

14

Final case team presentations - part 1

Final case team presentations – part 2

Graded

Graded

Finals week

Feedback on final case presentations