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JOHN CABOT UNIVERSITY
COURSE CODE: "MGT 330-1"
COURSE NAME: "Operations Management"
SEMESTER & YEAR:
Spring 2025
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SYLLABUS
INSTRUCTOR:
Maria Elena Nenni
EMAIL: [email protected]
HOURS:
MW 10:00 AM 11:15 AM
TOTAL NO. OF CONTACT HOURS:
45
CREDITS:
3
PREREQUISITES:
Prerequisites: MGT 301, MA 208
OFFICE HOURS:
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COURSE DESCRIPTION:
Management issues related to the procurement and allocation of resources in the production of goods and services in order to meet organizational goals. Topics covered include product and process design, facility size, location and layout, quality management, production planning and control.
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SUMMARY OF COURSE CONTENT:
This course is structured to equip students with a comprehensive understanding of key concepts, principles, and tools in the field of Operations Management. It is divided into three core sections:
- Gaining a foundational understanding of operations.
- Learning how to design operational systems.
- Managing and controlling operations effectively.
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LEARNING OUTCOMES:
This course aims to prepare students to tackle operational challenges with confidence and competence while understanding the broader implications of their decisions on organizational performance.
The primary objectives of the course are to:
- Enable students to apply essential Operations Management concepts, principles, tools, and techniques to real-world scenarios in both manufacturing and service industries.
- Highlight the strategic role of Operations Management as a core function for achieving competitive advantage.
- Demonstrate how innovation, process change, and effective implementation are critical for fostering competition.
- Explore the interconnectedness of Operations Management with other business functions and its broader impact on organizational success.
- Develop students' analytical skills for addressing complex operational decisions.
- Provide strategies for analyzing processes to enhance quality and efficiency.
- Introduce methodologies for evaluating and managing the value chain effectively.
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TEXTBOOK:
| Book Title | Author | Publisher | ISBN number | Library Call Number | Comments | Format | Local Bookstore | Online Purchase |
| Operations Management | Nigel Slack, Alistair Brandon-Jones, Nicola Burgess | Pearson Education Limited | 1292408243 | | | Ebook | | |
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REQUIRED RESERVED READING:
RECOMMENDED RESERVED READING:
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GRADING POLICY
-ASSESSMENT METHODS:
| Assignment | Guidelines | Weight |
| MID-TERM EXAM | | 35 |
| FINAL EXAM | | 35 |
| GROUP WORKS | | 20 |
| CLASS PARTECIPATION | | 10 |
-ASSESSMENT CRITERIA:
AWork of this quality directly addresses the question or problem raised and provides a coherent argument displaying an extensive knowledge of relevant information or content. This type of work demonstrates the ability to critically evaluate concepts and theory and has an element of novelty and originality. There is clear evidence of a significant amount of reading beyond that required for the course.
BThis is highly competent level of performance and directly addresses the question or problem raised.There is a demonstration of some ability to critically evaluatetheory and concepts and relate them to practice. Discussions reflect the student’s own arguments and are not simply a repetition of standard lecture andreference material. The work does not suffer from any major errors or omissions and provides evidence of reading beyond the required assignments.
CThis is an acceptable level of performance and provides answers that are clear but limited, reflecting the information offered in the lectures and reference readings.
DThis level of performances demonstrates that the student lacks a coherent grasp of the material.Important information is omitted and irrelevant points included.In effect, the student has barely done enough to persuade the instructor that s/he should not fail.
FThis work fails to show any knowledge or understanding of the issues raised in the question. Most of the material in the answer is irrelevant.
-ATTENDANCE REQUIREMENTS:
ATTENDANCE REQUIREMENTS AND EXAMINATION POLICY
Class attendance is strongly encouraged as the majority of the content of the course is covered in classes.
After 2 unexcused absences, the students will lose 1 percentage points in the final grade, beyond 8 unexcusedabsences, studentswill be unable to sit in the finalexam.
The participation to the group projects and the mid-term exam is mandatory, in case of unexcused absence, students will loseall the points of the graded exercise.
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ACADEMIC HONESTY
As stated in the university catalog, any student who commits an act of academic
dishonesty will receive a failing grade on the work in which the dishonesty occurred.
In addition, acts of academic dishonesty, irrespective of the weight of the assignment,
may result in the student receiving a failing grade in the course. Instances of
academic dishonesty will be reported to the Dean of Academic Affairs. A student
who is reported twice for academic dishonesty is subject to summary dismissal from
the University. In such a case, the Academic Council will then make a recommendation
to the President, who will make the final decision.
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STUDENTS WITH LEARNING OR OTHER DISABILITIES
John Cabot University does not discriminate on the basis of disability or handicap.
Students with approved accommodations must inform their professors at the beginning
of the term. Please see the website for the complete policy.
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SCHEDULE
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| Introduction to OM |
| Operations, processes and Decision-making |
| Operations and strategic impact |
| Operations Scope and structure |
| Capacity Management |
| Decision Theory |
| Operations processes design |
| Operations processes analysis |
| Work design and measurement |
| Esercitazione |
| Waiting lines |
| Aggregate planning and MPS |
| Scheduling |
| JIT and Lean Operations |
| Improvement |
| Management of Quality |
| Quality Control |
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