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JOHN CABOT UNIVERSITY
COURSE CODE: "MGT 330-1"
COURSE NAME: "Operations Management"
SEMESTER & YEAR:
Fall 2022
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SYLLABUS
INSTRUCTOR:
Maria Caridi
EMAIL: [email protected]
HOURS:
MW 10:00 AM 11:15 AM
TOTAL NO. OF CONTACT HOURS:
45
CREDITS:
3
PREREQUISITES:
Prerequisites: MGT 301, MA 208
OFFICE HOURS:
By appointment
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COURSE DESCRIPTION:
Management issues related to the procurement and allocation of resources in the production of goods and services in order to meet organizational goals. Topics covered include product and process design, facility size, location and layout, quality management, production planning and control.
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SUMMARY OF COURSE CONTENT:
This course provides students with the comprehension of the main models and techniques of Operations Management in both manufacturing and service organizations.
Once the product/service is designed, the organization has to fulfill customer demand. All the activities involved in the fulfillment of customer demand fall under the umbrella of Operations Management.
In particular, the organization has to procure the materials and the production capacity (machines, workers, ...) which are needed to physically manufactures the products (or to deploy the service). The organization has to plan how to use resources and has to control the performance of the production/service. Managing the set of activities encompassing designing, planning, executing and controlling the manufacturing of the process (or the delivery of the service) is the aim of Operations Management.
The course is divided into 3 parts as follows:
- understanding operations and their role within organization: operations strategy and processes, product design;
- designing operations: manufacturing processes, facility layout, process capability and control charts, acceptance sampling;
- planning operations: forecasting, sales and operations planning, inventory management, materials requirements planning, scheduling, lean production.
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LEARNING OUTCOMES:
The learning outcomes of the course are:
- to understand that operations management is a key managerial process impacting the whole of an organization with the objective
of improving efficiency, competitiveness and customer satisfaction;
- to provide students with a methodology for dealing with operations management issues and problems;
- to offer students mathematical techniques such as statistical models, forecasting, quality control, materials management.
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TEXTBOOK:
| Book Title | Author | Publisher | ISBN number | Library Call Number | Comments | Format | Local Bookstore | Online Purchase |
| Operations and Supply Chain Management | F. Robert Jacobs, Richard B. Chase | McGraw Hill Irwin | 9780078024023 | | | | | |
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REQUIRED RESERVED READING:
RECOMMENDED RESERVED READING:
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GRADING POLICY
-ASSESSMENT METHODS:
| Assignment | Guidelines | Weight |
| Mid-term exam | The Mid-Term Exam will take place half way through the course and it will concern all the topics covered up to that point. No make-up exams will be given. A missed exam will be calculated as zero. Exceptions are made if the student presents an official excuse for the absence from the Dean’s Office. Rules of the exams: no mobile phones
are allowed, no computers or other electronic tools are allowed. When calculators are needed, the professor will tell the students in advance to bring them for the exam. Their usage is personal and they cannot be shared during the exam. There are no make-up or grade improvement projects in this course. | 35% |
| Final exam | The Final Exam will encompass the topics covered after the mid-term exam. No make-up exams will be given. A missed exam will be calculated as zero. Exceptions are made if the student presents an official excuse for the absence from the Dean’s Office. Rules of the exams: no mobile phones are allowed, no computers or other electronic tools are allowed. When calculators are needed, the professor will tell the students in advance to bring them for the exam. Their usage is personal and they cannot be shared during the exam. There are no make-up or grade improvement projects in this course. | 35% |
| Group project | Students will work in small groups on a project referred to a real company. They will be asked to develop a document that will be evaluated. The guidelines and the instructions for the project will be handed to the students in advance. The work must be sent through email within the assigned deadline. All projects coming later than the
deadline will be evaluated as zero, unless prior arrangements are made with the professor. | 20% |
| Class participation | It is strongly recommended that students attend all scheduled classes in order to successfully pass the exams.
Class participation grades are determined for a 5% by the attendance to the course classes (no more than 3 absences are allowed) and for the other 5% by the contribution of the student to class discussion. | 10% |
-ASSESSMENT CRITERIA:
AWork of this quality directly addresses the question or problem raised and provides a coherent argument displaying an extensive knowledge of relevant information or content. This type of work demonstrates the ability to critically evaluate concepts and theory and has an element of novelty and originality. There is clear evidence of a significant amount of reading beyond that required for the course.
BThis is highly competent level of performance and directly addresses the question or problem raised.There is a demonstration of some ability to critically evaluatetheory and concepts and relate them to practice. Discussions reflect the student’s own arguments and are not simply a repetition of standard lecture andreference material. The work does not suffer from any major errors or omissions and provides evidence of reading beyond the required assignments.
CThis is an acceptable level of performance and provides answers that are clear but limited, reflecting the information offered in the lectures and reference readings.
DThis level of performances demonstrates that the student lacks a coherent grasp of the material.Important information is omitted and irrelevant points included.In effect, the student has barely done enough to persuade the instructor that s/he should not fail.
FThis work fails to show any knowledge or understanding of the issues raised in the question. Most of the material in the answer is irrelevant.
-ATTENDANCE REQUIREMENTS:
Students are allowed three absences during the semester, for whatever reason. There is no need to explain or justify these three absences and they will have no effect on the final grade. However, every additional absence after that will aftect the class participation grade.
You cannot make-up a major exam (midterm or final) without the permission of the Dean’s Office. The Dean’s Office will grant such permission only when the absence was caused by a serious impediment, such as a documented illness, hospitalization or death in the immediate family (in which you must attend the funeral) or other situations of similar gravity. Absences due to other meaningful conflicts, such as job interviews, family celebrations, travel difficulties, student misunderstandings or personal convenience, will not be excused. Students who will be absent from a major exam must notify the Dean’s Office prior to that exam. Absences from class due to the observance of a religious holiday will normally be excused. Individual students who will have to miss class to observe a religious holiday should notify the instructor by the end of the Add/Drop period to make prior arrangements for making up any work that will be missed.
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ACADEMIC HONESTY
As stated in the university catalog, any student who commits an act of academic
dishonesty will receive a failing grade on the work in which the dishonesty occurred.
In addition, acts of academic dishonesty, irrespective of the weight of the assignment,
may result in the student receiving a failing grade in the course. Instances of
academic dishonesty will be reported to the Dean of Academic Affairs. A student
who is reported twice for academic dishonesty is subject to summary dismissal from
the University. In such a case, the Academic Council will then make a recommendation
to the President, who will make the final decision.
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STUDENTS WITH LEARNING OR OTHER DISABILITIES
John Cabot University does not discriminate on the basis of disability or handicap.
Students with approved accommodations must inform their professors at the beginning
of the term. Please see the website for the complete policy.
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SCHEDULE
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Chapter 1 - Introduction to Operations Management
Chapter 2 - Operations Management strategy
Chapter 3- Design of Products and Services
Chapter 7- Manufacturing Processes
Chapter 8 - Facility Layout
Chapter 12 - Six Sigma Quality
Chapter 13 - Statistical Quality Control
Chapter 18 - Forecasting
Chapter 19 - Sales and Operations Management
Chapter 20 - Inventory Management
Chapter 21 - Material Requirements Planning
Chapter 22 - Scheduling
Chapter 14 - Lean
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