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JOHN CABOT UNIVERSITY

COURSE CODE: "MGT 330-3"
COURSE NAME: "Operations Management"
SEMESTER & YEAR: Spring 2022
SYLLABUS

INSTRUCTOR: Maria Caridi
EMAIL: [email protected]
HOURS: MW 10:00 AM 11:15 AM
TOTAL NO. OF CONTACT HOURS: 45
CREDITS: 3
PREREQUISITES: Prerequisites: MGT 301, MA 208
OFFICE HOURS:

COURSE DESCRIPTION:
Management issues related to the procurement and allocation of resources in the production of goods and services in order to meet organizational goals. Topics covered include product and process design, facility size, location and layout, quality management, production planning and control.
SUMMARY OF COURSE CONTENT:

This course provides students with the comprehension of the main models and techniques of Operations Management in both manufacturing and service organizations.
Once the product/service is designed, the organization has to fulfill customer demand. All the activities involved in the fulfillment of customer demand fall under the umbrella of Operations Management.
In particular, the organization has to procure the materials and the production capacity (machines, workers, …) which are needed to physically manufactures the products (or to deploy the service). The organization has to plan how to use resources and has to control the performance of the production/service. Managing the set of activities encompassing designing, planning, executing and controlling the manufacturing of the process (or the delivery of the service) is the aim of Operations Management.

The course is divided into 3 parts as follows:
-        understanding operations and their role within organization: operations strategy and processes, product design;
-        designing operations: manufacturing processes, facility layout, process capability and control charts, acceptance sampling;
-        planning operations: forecasting, sales and operations planning, inventory management, materials requirements planning, scheduling, lean production.

 

 

LEARNING OUTCOMES:

The learning outcomes of the course are:
-         to understand that operations management is a key managerial process impacting the whole of an organization with the objective of improving efficiency, competitiveness and customer satisfaction;
-         to provide students with a methodology for dealing with operations management issues and problems;
-         to offer students mathematical techniques such as statistical models, forecasting, quality control, materials management.

 

TEXTBOOK:
Book TitleAuthorPublisherISBN numberLibrary Call NumberCommentsFormatLocal BookstoreOnline Purchase
Operations and Supply Chain ManagementF. Robert Jacobs, Richard B. ChaseMcGraw Hill Irwin9780078024023     
REQUIRED RESERVED READING:
NONE

RECOMMENDED RESERVED READING:
NONE
GRADING POLICY
-ASSESSMENT METHODS:
AssignmentGuidelinesWeight
Midterm examThe Mid-Term Exam will take place half way through the course and it will concern all the topics covered up to that point. No make-up exams will be given. A missed exam will be calculated as zero. Exceptions are made if the student presents an official excuse for the absence from the Dean’s Office. Rules of the exams: no mobile phones are allowed, no computers or other electronic tools are allowed. When calculators are needed, the professor will tell the students in advance to bring them for the exam. Their usage is personal and they cannot be shared during the exam. There are no make-up or grade improvement projects in this course.35%
Final examThe Final Exam will encompass the topics covered after the mid-term exam. No make-up exams will be given. A missed exam will be calculated as zero. Exceptions are made if the student presents an official excuse for the absence from the Dean’s Office. Rules of the exams: no mobile phones are allowed, no computers or other electronic tools are allowed. When calculators are needed, the professor will tell the students in advance to bring them for the exam. Their usage is personal and they cannot be shared during the exam. There are no make-up or grade improvement projects in this course. 35%
Group projectStudents will work in small groups on a project referred to a real company. They will be asked to develop a document that will be evaluated. The guidelines and the instructions for the project will be handed to the students in advance. The work must be sent through email within the assigned deadline. All projects coming later than the deadline will be evaluated as zero, unless prior arrangements are made with the professor. 20%
   
Class ParticipationIt is strongly recommended that students attend* all scheduled classes in order to successfully pass the exams. Class participation grades are determined for a 5% by the attendance to the course classes (no more than 3 absences are allowed) and for the other 5% by the contribution of the student to class discussion. * Within the context of the current approach to the handling the COVID-19 pandemic, the word "attend" means either a) being physically present in the classroom for the entirety of our lessons, or b) being logged into our virtual classroom on Microsoft Teams for the entirety of our lessons with your camera on. In the event that we are not able to have class, students are expected to spend our scheduled class time, which amounts to a total of 75 minutes, engaging with coursework and providing evidence of having done so, if needed. 10%

-ASSESSMENT CRITERIA:
AWork of this quality directly addresses the question or problem raised and provides a coherent argument displaying an extensive knowledge of relevant information or content. This type of work demonstrates the ability to critically evaluate concepts and theory and has an element of novelty and originality. There is clear evidence of a significant amount of reading beyond that required for the course.
BThis is highly competent level of performance and directly addresses the question or problem raised.There is a demonstration of some ability to critically evaluatetheory and concepts and relate them to practice. Discussions reflect the student’s own arguments and are not simply a repetition of standard lecture andreference material. The work does not suffer from any major errors or omissions and provides evidence of reading beyond the required assignments.
CThis is an acceptable level of performance and provides answers that are clear but limited, reflecting the information offered in the lectures and reference readings.
DThis level of performances demonstrates that the student lacks a coherent grasp of the material.Important information is omitted and irrelevant points included.In effect, the student has barely done enough to persuade the instructor that s/he should not fail.
FThis work fails to show any knowledge or understanding of the issues raised in the question. Most of the material in the answer is irrelevant.

-ATTENDANCE REQUIREMENTS:

Students are allowed three absences during the semester, for whatever reason. There is no need to explain or justify these three absences and they will have no effect on the final grade. However, every additional absence after that will aftect the class participation grade. 
Absences from class due to the observance of a religious holiday will normally be excused. Individual students who will have to miss class to observe a religious holiday should notify the instructor by the end of the Add/Drop period to make prior arrangements for making up any work that will be missed.
Students seeking an exemption from the attendance policy must submit an online petition to the Academic Dean’s Office, which grants such exemptions only in cases of documented necessity.

You cannot make-up a major exam (midterm or final) without the permission of the Dean’s Office. The Dean’s Office will grant such permission only when the absence was caused by a serious impediment, such as a documented illness, hospitalization or death in the immediate family (in which you must attend the funeral) or other situations of similar gravity. Absences due to other meaningful conflicts, such as job interviews, family celebrations, travel difficulties, student misunderstandings or personal convenience, will not be excused. Students who will be absent from a major exam must notify the Dean’s Office prior to that exam.  

 

ACADEMIC HONESTY
As stated in the university catalog, any student who commits an act of academic dishonesty will receive a failing grade on the work in which the dishonesty occurred. In addition, acts of academic dishonesty, irrespective of the weight of the assignment, may result in the student receiving a failing grade in the course. Instances of academic dishonesty will be reported to the Dean of Academic Affairs. A student who is reported twice for academic dishonesty is subject to summary dismissal from the University. In such a case, the Academic Council will then make a recommendation to the President, who will make the final decision.
STUDENTS WITH LEARNING OR OTHER DISABILITIES
John Cabot University does not discriminate on the basis of disability or handicap. Students with approved accommodations must inform their professors at the beginning of the term. Please see the website for the complete policy.

SCHEDULE

Chapter 1 - Introduction to Operations Management

Chapter 2 - Operations Management strategy

 Chapter 3- Design of Products and Services

Chapter 7- Manufacturing Processes

Chapter 8 - Facility Layout

Chapter 12 - Six Sigma Quality

 Chapter 13 - Statistical Quality Control

Chapter 18 - Forecasting

Chapter 19 - Sales and Operations Management

Chapter 20 - Inventory Management

Chapter 21 - Material Requirements Planning

Chapter 22 - Scheduling

Chapter 14 - Lean