JCU Logo

JOHN CABOT UNIVERSITY

COURSE CODE: "MGT 330 "
COURSE NAME: "Operations Management"
SEMESTER & YEAR: Summer Session I 2020
SYLLABUS

INSTRUCTOR: Ian Roberts
EMAIL: [email protected]
HOURS: Remote Learning
TOTAL NO. OF CONTACT HOURS: 45
CREDITS: 3
PREREQUISITES: Prerequisites: MGT 301, MA 208
OFFICE HOURS:

COURSE DESCRIPTION:
Management issues related to the procurement and allocation of resources in the production of goods and services in order to meet organizational goals. Topics covered include product and process design, facility size, location and layout, quality management, production planning and control.
SUMMARY OF COURSE CONTENT:

All organisations compete through some combination of their marketing and operations functions. While marketing determines what customers want, operations delivers it. The operations function consists of all activities directly related to producing goods or providing services. Operations management is therefore the management of systems and processes that create goods and/or provide services. The scope of operations management ranges across the organisation and includes many interrelated activities such as forecasting, capacity planning, facilities and layout, scheduling, managing inventories, assuring quality, and more...

LEARNING OUTCOMES:

To understand that operations management is a key managerial function impacting the whole of an organisation with the objective of improving efficiency, competitiveness and customer satisfaction

To provide students with a methodology for dealing with operations management issues and problems

To offer students mathematical techniques for quantitative approaches to problem solving such as statistical models, forecasting, linear programming, quality control, work design and measurement and inventory management
TEXTBOOK:
Book TitleAuthorPublisherISBN numberLibrary Call NumberComments
OPERATIONS MANAGEMENT (12th ed., 2015)William J. StevensonMcGraw-Hill Education978-0-07-802410-8  
REQUIRED RESERVED READING:
NONE

RECOMMENDED RESERVED READING:
NONE
GRADING POLICY
-ASSESSMENT METHODS:
AssignmentGuidelinesWeight
Homework assignments 15%
Midterm exam 25%
Team presentation 5%
Team project 30%
Final exam 25%

-ASSESSMENT CRITERIA:
AWork of this quality directly addresses the question or problem raised and provides a coherent argument displaying an extensive knowledge of relevant information or content. This type of work demonstrates the ability to critically evaluate concepts and theory and has an element of novelty and originality. There is clear evidence of a significant amount of reading beyond that required for the course.
BThis is highly competent level of performance and directly addresses the question or problem raised.There is a demonstration of some ability to critically evaluatetheory and concepts and relate them to practice. Discussions reflect the student’s own arguments and are not simply a repetition of standard lecture andreference material. The work does not suffer from any major errors or omissions and provides evidence of reading beyond the required assignments.
CThis is an acceptable level of performance and provides answers that are clear but limited, reflecting the information offered in the lectures and reference readings.
DThis level of performances demonstrates that the student lacks a coherent grasp of the material.Important information is omitted and irrelevant points included.In effect, the student has barely done enough to persuade the instructor that s/he should not fail.
FThis work fails to show any knowledge or understanding of the issues raised in the question. Most of the material in the answer is irrelevant.

-ATTENDANCE REQUIREMENTS:

ACADEMIC HONESTY
As stated in the university catalog, any student who commits an act of academic dishonesty will receive a failing grade on the work in which the dishonesty occurred. In addition, acts of academic dishonesty, irrespective of the weight of the assignment, may result in the student receiving a failing grade in the course. Instances of academic dishonesty will be reported to the Dean of Academic Affairs. A student who is reported twice for academic dishonesty is subject to summary dismissal from the University. In such a case, the Academic Council will then make a recommendation to the President, who will make the final decision.
STUDENTS WITH LEARNING OR OTHER DISABILITIES
John Cabot University does not discriminate on the basis of disability or handicap. Students with approved accommodations must inform their professors at the beginning of the term. Please see the website for the complete policy.

SCHEDULE

Key dates:

Midterm exam: Wednesday 10 June 2020
Final exam: Friday 26 June 2020
Team projects and presentations due: Tuesday 23 June 2020

Week  Reading Description Assignments
Week 1 Chapter 1 Introduction to Course Contents Chapter 2 Homestyle Cookies case, pp. 67-8 - Qs 1-7
Chapter 2 Competition Chapter 2 P.64 Q4, 9, 10,        P.65 Q2, 4       P.66 Q8
Chapter 3 Forecasting - Excel workshop Chapter 3 Qs: 2, 3, 4, 7, 8, 11, 12, 13, 18, 21, 22, 30
Chapter 3 Forecasting - Excel workshop
Week 2 Chapter 4S Reliability Chapter 4S Qs: 1, 2, 3, 6, 11, 12, 14, 17, 22
Chapter 5 Strategic Capacity Planning Chapter 5 Qs: 1, 2, 4, 5, 6, 7, 8, 10, 11, 14, 15
Chapter 5S Decision theory Chapter 5 S Qs: 1, 2, 5, 6, 7, 12
Chapter 5S Decision theory with Treeplan (Excel add-in)
Week 3 Chapter 19 Linear Programming 
Chapter 19 Linear Programming with Solver (Excel add-in) Chapter 19, Qs 1 - 6a; Problems 1, 2, 4, 12
Chapter 6 Process Selection and Facility Layout Chapter 6, Qs 2, 11, 12, 13, 21 Problems 1, 2, 3
Chapter 7 Work Design and Measurement Chapter 7, review Qs p. 319: 2, 9, 11, 19;  problem Qs p. 320-321: 1, 2, 8, 11, 12, 15, 16
Week 4 Chapter 10 Quality Control Chapter 10, Review Qs: 1, 3, 5, 10, 13 (pp. 447-448); 
Chapter 10 Quality Control Problem Qs: 2, 3, 4, 6, 8, 21, 22, 23, 24, 25 (pp. 448-453)
Chapter 13 Inventory Management Chapter 13, Review Qs p. 588 - 595: Qs 1, 2, 3, 9, 11, 15. 
Chapter 13 Inventory Management Problems p. 589 - Qs 1, 3, 4, 6, 9, 19, 20, 27, 36, 38 
Week 5 Chapter 18 The Management of Waiting in Lines Chapter 18, Review Qs 1 - 5, problems 1, 2, 5, 6, 7, 8, 13
Chapter 18 The Management of Waiting in Lines
Chapter 11 Aggregate Planning
Chapter 14 Lean Operations