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JOHN CABOT UNIVERSITY

COURSE CODE: "MGT 330-1"
COURSE NAME: "Operations Management"
SEMESTER & YEAR: Fall 2019
SYLLABUS

INSTRUCTOR: Daniele Pica
EMAIL: [email protected]
HOURS: TTH 10:00-11:15 AM
TOTAL NO. OF CONTACT HOURS: 45
CREDITS: 3
PREREQUISITES: Prerequisites: MGT 301, MA 208
OFFICE HOURS:

COURSE DESCRIPTION:
Management issues related to the procurement and allocation of resources in the production of goods and services in order to meet organizational goals. Topics covered include product and process design, facility size, location and layout, quality management, production planning and control.
SUMMARY OF COURSE CONTENT:

The course is designed to provide a solid base of knowledge in terms of concepts, principles and tools in the field of Operations Management. The course is organized in three main sections:

  • Understanding what operations are
  • Learning to design operations
  • Managing and controlling operations

The aims of this course are for students:

  1. 1)  To apply in real cases in both manufacturing and service organizations the most important OM concepts, principles, techniques and tools.

  2. 2)  To comprehend how OM can be used as a core function in gaining competitive advantage.

  3. 3)  To understand why and how OM promotes competition trough innovation and process change management and implementation.

  4. 4)  To understand how operations management interfaces, overlaps and impacts all other business functions.

  5. 5)  To develop analytical skills to face operational decisions.

  6. 6)  To help students analyse processes for improving quality and efficiency.

  7. 7)  To provide students with methodologies for analysing and managing the

    value chain.

LEARNING OUTCOMES:

The learning outcomes are:

  • To understand that operations management is a key managerial function impacting the whole of an organization with the objective of improving efficiency, competitiveness and customer satisfaction.
  • To provide students with a methodology for facing up to operations management issues and problems, and analyzing and discussing real case studies.
  • To offer students mathematical techniques for quantitative approaches to problem solving such as Statistical models, Forecasting, Linear Programming, and Queuing Theory.
  • To make students aware of the impact of IT on global competition, in terms of e-business, virtual working systems, outsourcing, and the management of the value chain.
TEXTBOOK:
Book TitleAuthorPublisherISBN numberLibrary Call NumberComments
Operations ManagementStevensonMcGraw-Hilll0078024102  
REQUIRED RESERVED READING:
NONE

RECOMMENDED RESERVED READING:
NONE
GRADING POLICY
-ASSESSMENT METHODS:
AssignmentGuidelinesWeight
EXAM 1 33
EXAM 2 33
PROJECT OR EXAM 3 34

-ASSESSMENT CRITERIA:
AWork of this quality directly addresses the question or problem raised and provides a coherent argument displaying an extensive knowledge of relevant information or content. This type of work demonstrates the ability to critically evaluate concepts and theory and has an element of novelty and originality. There is clear evidence of a significant amount of reading beyond that required for the course.
BThis is highly competent level of performance and directly addresses the question or problem raised.There is a demonstration of some ability to critically evaluatetheory and concepts and relate them to practice. Discussions reflect the student’s own arguments and are not simply a repetition of standard lecture andreference material. The work does not suffer from any major errors or omissions and provides evidence of reading beyond the required assignments.
CThis is an acceptable level of performance and provides answers that are clear but limited, reflecting the information offered in the lectures and reference readings.
DThis level of performances demonstrates that the student lacks a coherent grasp of the material.Important information is omitted and irrelevant points included.In effect, the student has barely done enough to persuade the instructor that s/he should not fail.
FThis work fails to show any knowledge or understanding of the issues raised in the question. Most of the material in the answer is irrelevant.

-ATTENDANCE REQUIREMENTS:
Class attendance is mandatory even though not graded. If a student misses more then 3 or more unexcused lectures he/she will be penalized with a 5% mark down in the final grade. Missing more than 5 lectures might results in the students being dropped from the course.
ACADEMIC HONESTY
As stated in the university catalog, any student who commits an act of academic dishonesty will receive a failing grade on the work in which the dishonesty occurred. In addition, acts of academic dishonesty, irrespective of the weight of the assignment, may result in the student receiving a failing grade in the course. Instances of academic dishonesty will be reported to the Dean of Academic Affairs. A student who is reported twice for academic dishonesty is subject to summary dismissal from the University. In such a case, the Academic Council will then make a recommendation to the President, who will make the final decision.
STUDENTS WITH LEARNING OR OTHER DISABILITIES
John Cabot University does not discriminate on the basis of disability or handicap. Students with approved accommodations must inform their professors at the beginning of the term. Please see the website for the complete policy.

SCHEDULE

 

  1. Introduction to OM

  2. 2  Competition

  3. 3  Statistics: A quick review

  4. 4  Forecasting - Part 1

  5. 5  Forecasting - Part 2

  6. 6  Product and Service Design

  7. 7  Reliability

  8. 8  Strategic Capacity Planning and Decision Theory

  9. 9  Linear Programming - Part 1

  10. 10  Linear Programming - Part 2

  11. 11  REVIEW SESSION

  12. 12  MIDTERM EXAM

  13. 13  Process Selection and Facility Layout

  14. 14  Work Design and Measurement

  15. 15  Location Planning and Analysis

  16. 16  Management of Quality

  17. 17  Quality Control - Part 1

  18. 18  Quality Control - Part 2

  19. 19  Management of Waiting Lines - Part 1

  20. 20  Management of Waiting Lines - Part 2

  21. 21  Short Presentations and hand-in of Projects

  22. 22  MRP and ERP

  23. 23  Aggregate Planning

  24. 24  Inventory Management

  25. 25  JIT and Lean Operations

  26. 26  Supply Chain Management

  27. 27  REVIEW SESSION

  28. 28  REVIEW SESSION