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COURSE NAME: "Operations Management"
SEMESTER & YEAR: Fall 2019

EMAIL: [email protected]
HOURS: TTH 10:00-11:15 AM
PREREQUISITES: Prerequisites: MGT 301, MA 208
OFFICE HOURS: M/T/W/TH 12.00 - 1.00 pm; 2.00 - 3.00pm

Management issues related to the procurement and allocation of resources in the production of goods and services in order to meet organizational goals. Topics covered include product and process design, facility size, location and layout, quality management, production planning and control.

All organisations compete through some combination of their marketing and operations functions. While marketing determines what customers want, operations delivers it. The operations function consists of all activities directly related to producing goods or providing services. Operations management is therefore the management of systems and processes that create goods and/or provide services. The scope of operations management ranges across the organisation and includes many interrelated activities such as forecasting, capacity planning, facilities and layout, scheduling, managing inventories, assuring quality, deciding where to locate facilities and more...

  • To understand that operations management is a key managerial function impacting the whole of an organisation with the objective of improving efficiency, competitiveness and customer satisfaction
  • To provide students with a methodology for dealing with operations management issues and problems
  • To offer students mathematical techniques for quantitative approaches to problem solving such as statistical models, forecasting, linear programming, quality control, work design and measurement and inventory management
Book TitleAuthorPublisherISBN numberLibrary Call NumberComments
Operations Management - Global Edition (12th ed.)William J. StevensonMcGraw HillISBN-13 9780077169527  

Class participation 10%
Homework assignments 10%
Midterm exam 20%
Team presentation 10%
Team project 25%
Final exam 25%

AWork of this quality directly addresses the question or problem raised and provides a coherent argument displaying an extensive knowledge of relevant information or content. This type of work demonstrates the ability to critically evaluate concepts and theory and has an element of novelty and originality. There is clear evidence of a significant amount of reading beyond that required for the cours
BThis is highly competent level of performance and directly addresses the question or problem raised. There is a demonstration of some ability to critically evaluatetheory and concepts and relate them to practice. Discussions reflect the student’s own arguments and are not simply a repetition of standard lecture and reference material. The work does not suffer from any major errors or omissions and provides evidence of reading beyond the required assignments.
CThis is an acceptable level of performance and provides answers that are clear but limited, reflecting the information offered in the lectures and reference readings.
DThis level of performance demonstrates that the student lacks a coherent grasp of the material. Important information is omitted and irrelevant points included. In effect, the student has barely done enough to persuade the instructor that s/he should not fail.
FThis work fails to show any knowledge or understanding of the issues raised in the question. Most of the material in the answer is irrelevant.

Students are allowed three absences during the semester, for whatever reason. There is no need to explain or justify these three absences and they will have no effect on the final grade. However, every additional absence after that will lower the student's grade by one grade level (e.g. a final grade of B will be lowered to B- and so forth). 
As stated in the university catalog, any student who commits an act of academic dishonesty will receive a failing grade on the work in which the dishonesty occurred. In addition, acts of academic dishonesty, irrespective of the weight of the assignment, may result in the student receiving a failing grade in the course. Instances of academic dishonesty will be reported to the Dean of Academic Affairs. A student who is reported twice for academic dishonesty is subject to summary dismissal from the University. In such a case, the Academic Council will then make a recommendation to the President, who will make the final decision.
John Cabot University does not discriminate on the basis of disability or handicap. Students with approved accommodations must inform their professors at the beginning of the term. Please see the website for the complete policy.


Week  Day Date Reading Description Assignments
1 Tue 03/09/19 Chapter 1 Introduction to Course Contents Chapter 2 Homestyle Cookies case, pp. 67-8 - Qs 1-7
Thu 05/09/19 Chapter 2 Competition Chapter 2 P.64 Q4, 9, 10,        P.65 Q2, 4       P.66 Q8
2 Tue 10/09/19 Chapter 3 Forecasting - Excel workshop Chapter 3 Qs: 2, 3, 4, 7, 8, 11, 12, 13, 18, 21, 22, 30
Thu 12/09/19 Chapter 3 Forecasting - Excel workshop
3 Tue 17/09/19 Chapter 4 Forecasting - Excel workshop
Thu 19/09/19 Chapter 4S Reliability Chapter 4S Qs: 1, 2, 3, 6, 11, 12, 14, 17, 22
Fri 20/09/19 Chapter 5 Strategic Capacity Planning Chapter 5 Qs: 1, 2, 4, 5, 6, 7, 8, 10, 11, 14, 15
4 Tue 24/09/19 Chapter 5S Decision theory Chapter 5 S Qs: 1, 2, 5, 6, 7, 12
Thu 26/09/19 Chapter 5S Decision theory with Treeplan (Excel add-in)
5 Tue 01/10/19 Chapter 19 Linear Programming 
Thu 03/10/19 Chapter 19 Linear Programming with Solver (Excel add-in) Chapter 19, Qs 1 - 6a; Problems 1, 2, 4, 12
6 Tue 08/10/19 Chapter 6 Process Selection and Facility Layout Chapter 6, Qs 2, 11, 12, 13, 21 Problems 1, 2, 3
Thu 10/10/19 Review
7 Tue 15/10/19 MIDTERM EXAM Deadline for chapters 1 - 5 & 19 homework
Thu 17/10/19 Chapter 7 Work Design and Measurement Chapter 7, review Qs p. 319: 2, 9, 11, 19;  problem Qs p. 320-321: 1, 2, 8, 11, 12, 15, 16
8 Tue 22/10/19 Chapter 10 Quality Control Chapter 10, Review Qs: 1, 3, 5, 10, 13 (pp. 447-448); 
Thu 24/10/19 Chapter 10 Quality Control Problem Qs: 2, 3, 4, 6, 8, 21, 22, 23, 24, 25 (pp. 448-453)
9 Tue 29/10/19 Chapter 13 Inventory Management Chapter 13, Review Qs p. 588 - 595: Qs 1, 2, 3, 9, 11, 15. 
Thu 31/10/19 Chapter 13 Inventory Management Problems p. 589 - Qs 1, 3, 4, 6, 9, 19, 20, 27, 36, 38 
10 Tue 05/11/19 Chapter 18 The Management of Waiting in Lines Chapter 18, Review Qs 1 - 5, problems 1, 2, 5, 6, 7, 8, 13
Thu 07/11/19 Chapter 18 The Management of Waiting in Lines
11 Tue 12/11/19 Business presentation guide
Thu 14/11/19 Group project - Presentations Project due
12 Tue 19/11/19 Group project - Presentations
Thu 21/11/19 Chapter 11 Aggregate Planning
13 Tue 26/11/19 Chapter 14 Lean Operations
14 Tue 03/12/19 Chapter 15 Global production decisions
Thu 05/12/19 Review