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JOHN CABOT UNIVERSITY

COURSE CODE: "MGT 330-1"
COURSE NAME: "Operations Management"
SEMESTER & YEAR: Fall 2018
SYLLABUS

INSTRUCTOR: Daniele Pica
EMAIL: [email protected]
HOURS: TTH 10:00-11:15 AM
TOTAL NO. OF CONTACT HOURS: 45
CREDITS: 3
PREREQUISITES: Prerequisites: MGT 301, MA 208
OFFICE HOURS: by appointment

COURSE DESCRIPTION:
Management issues related to the procurement and allocation of resources in the production of goods and services in order to meet organizational goals. Topics covered include product and process design, facility size, location and layout, quality management, production planning and control.
SUMMARY OF COURSE CONTENT:

The course is designed to provide a solid base of knowledge in terms of concepts, principles and tools in the field of Operations Management. The course is organized in three main sections:

  • Understanding what operations are
  • Learning to design operations
  • Managing and controlling operations
LEARNING OUTCOMES:

The learning outcomes are:

  • To understand that operations management is a key managerial function impacting the whole of an organization with the objective of improving efficiency, competitiveness and customer satisfaction.
  • To provide students with a methodology for facing up to operations management issues and problems, and analyzing and discussing real case studies.
  • To offer students mathematical techniques for quantitative approaches to problem solving such as Statistical models, Forecasting, Linear Programming, and Queuing Theory.
  • To make students aware of the impact of IT on global competition, in terms of e-business, virtual working systems, outsourcing, and the management of the value chain.
TEXTBOOK:
Book TitleAuthorPublisherISBN numberLibrary Call NumberComments
Operations ManagementStevensonMcGrawn-Hill978-0078024108   
REQUIRED RESERVED READING:
NONE

RECOMMENDED RESERVED READING:
NONE
GRADING POLICY
-ASSESSMENT METHODS:
AssignmentGuidelinesWeight
Midterm Exam 1 33
Midterm Exam 2 33
Final Exam 34

-ASSESSMENT CRITERIA:
AWork of this quality directly addresses the question or problem raised and provides a coherent argument displaying an extensive knowledge of relevant information or content. This type of work demonstrates the ability to critically evaluate concepts and theory and has an element of novelty and originality. There is clear evidence of a significant amount of reading beyond that required for the cour
BThis is highly competent level of performance and directly addresses the question or problem raised.There is a demonstration of some ability to critically evaluatetheory and concepts and relate them to practice. Discussions reflect the student’s own arguments and are not simply a repetition of standard lecture andreference material. The work does not suffer from any major errors or omissions and provides evidence of reading beyond the required assignments.
CThis is an acceptable level of performance and provides answers that are clear but limited, reflecting the information offered in the lectures and reference readings.
DThis level of performances demonstrates that the student lacks a coherent grasp of the material.Important information is omitted and irrelevant points included.In effect, the student has barely done enough to persuade the instructor that s/he should not fail.
FThis work fails to show any knowledge or understanding of the issues raised in the question. Most of the material in the answer is irrelevant.

-ATTENDANCE REQUIREMENTS:
Class attendance is mandatory even though not graded. If a student misses more then 3 or more unexcused lectures he/she will be penalized with a 5% mark down in the final grade. Missing more than 5 lectures might results in the students being dropped from the course.
ACADEMIC HONESTY
As stated in the university catalog, any student who commits an act of academic dishonesty will receive a failing grade on the work in which the dishonesty occurred. In addition, acts of academic dishonesty, irrespective of the weight of the assignment, may result in the student receiving a failing grade in the course. Instances of academic dishonesty will be reported to the Dean of Academic Affairs. A student who is reported twice for academic dishonesty is subject to summary dismissal from the University. In such a case, the Academic Council will then make a recommendation to the President, who will make the final decision.
STUDENTS WITH LEARNING OR OTHER DISABILITIES
John Cabot University does not discriminate on the basis of disability or handicap. Students with approved accommodations must inform their professors at the beginning of the term. Please see the website for the complete policy.

SCHEDULE

Session Topic Assignment Notes
1 Introduction to Course Contents Chapter 1
2 Competition Chapter 2
3 Statistics: A quick review
4 Forecasting - Part 1 Chapter 3
5 Forecasting - Part 2 Chapter 3
6 Product and Service Design Chapter 4
7 Reliability Chapter 4S
8 Strategic Capacity Planning and Decision Theory Chapter 5 and 5S Homework details online
9 Linear Programming - Part 1 Chapter 19
10 Linear Programming - Part 2 Chapter 19
11 REVIEW SESSION Homework 1 due
12 MIDTERM EXAM
13 Process Selection and Facility Layout Chapter 6 Project details online
14 Work Design and Measurment Chapter 7
15 Location Planning and Analysis Chapter 8
16 Management of Quality Chapter 9
17 Quality Control - Part 1 Chapter 10
18 Quality Control - Part 2 Chapter 10
19 Management of Waiting Lines - Part 1 Chapter 18
20 Management of Waiting Lines - Part 2 Chapter 18
21  Short Presentations and hand-in of Projects Project due Homework details online
22 MRP and ERP Chapter 11
23 Aggreagate Planning Chapter 12 Homework 2 due
24 Inventory Management Chapter 13
25 JIT and Lean Operations Chapter 14
26 Supply Chain Management Chapter 15
27 REVIEW SESSION
28 REVIEW SESSION