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JOHN CABOT UNIVERSITY
COURSE CODE: "MGT 330-3"
COURSE NAME: "Operations Management"
SEMESTER & YEAR:
Spring 2018
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SYLLABUS
INSTRUCTOR:
Ian Roberts
EMAIL: [email protected]
HOURS:
MW 8:30-9:45 AM
TOTAL NO. OF CONTACT HOURS:
45
CREDITS:
3
PREREQUISITES:
Prerequisites: MGT 301, MA 208
OFFICE HOURS:
By appointment
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COURSE DESCRIPTION:
Management issues related to the procurement and allocation of resources in the production of goods and services in order to meet organizational goals. Topics covered include product and process design, facility size, location and layout, quality management, production planning and control.
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SUMMARY OF COURSE CONTENT:
The course is designed to provide a solid base of knowledge in terms of concepts, principles and tools in the field of Operations Management. The course is organized in three main sections:
- Understanding what operations are
- Learning to design operations
- Managing and controlling operations
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LEARNING OUTCOMES:
- To understand that operations management is a key managerial function impacting the whole of an organization with the objective of improving efficiency, competitiveness and customer satisfaction
- To provide students with a methodology for dealing with operations management issues and problems, and analyzing and discussing real case studies
- To offer students mathematical techniques for quantitative approaches to problem solving such as statistical models, forecasting, linear programming, quality control, work design and measurement and inventory management.
- To make students aware of the main concepts and trends in operations management today, including Lean manufacturing, just-in-time systems, the use of IT, outsourcing and the management of the supply chain.
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TEXTBOOK:
| Book Title | Author | Publisher | ISBN number | Library Call Number | Comments | Format | Local Bookstore | Online Purchase |
| Operations Management 12th Edition | William J Stevenson | McGraw Hill | 9780077169527 | | | | | |
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REQUIRED RESERVED READING:
RECOMMENDED RESERVED READING:
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GRADING POLICY
-ASSESSMENT METHODS:
| Assignment | Guidelines | Weight |
| Class participation | | 10% |
| Homework assignments | | 10% |
| Midterm exam | | 20% |
| Team presentation | | 10% |
| Team project | | 25% |
| Final exam | | 25% |
-ASSESSMENT CRITERIA:
AWork of this quality directly addresses the question or problem raised and provides a coherent argument displaying an extensive knowledge of relevant information or content. This type of work demonstrates the ability to critically evaluate concepts and theory and has an element of novelty and originality. There is clear evidence of a significant amount of reading beyond that required for the cours
BThis is highly competent level of performance and directly addresses the question or problem raised. There is a demonstration of some ability to critically evaluatetheory and concepts and relate them to practice. Discussions reflect the student’s own arguments and are not simply a repetition of standard lecture and reference material. The work does not suffer from any major errors or omissions and provides evidence of reading beyond the required assignments.
CThis is an acceptable level of performance and provides answers that are clear but limited, reflecting the information offered in the lectures and reference readings.
DThis level of performance demonstrates that the student lacks a coherent grasp of the material. Important information is omitted and irrelevant points included. In effect, the student has barely done enough to persuade the instructor that s/he should not fail.
FThis work fails to show any knowledge or understanding of the issues raised in the question. Most of the material in the answer is irrelevant.
-ATTENDANCE REQUIREMENTS:
Students are allowed three absences during the semester, for whatever reason. There is no need to explain or justify these three absences and they will have no effect on the final grade. However, every additional absence after that will lower the student's grade by one grade level (e.g. a final grade of B will be lowered to B- and so forth).
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ACADEMIC HONESTY
As stated in the university catalog, any student who commits an act of academic
dishonesty will receive a failing grade on the work in which the dishonesty occurred.
In addition, acts of academic dishonesty, irrespective of the weight of the assignment,
may result in the student receiving a failing grade in the course. Instances of
academic dishonesty will be reported to the Dean of Academic Affairs. A student
who is reported twice for academic dishonesty is subject to summary dismissal from
the University. In such a case, the Academic Council will then make a recommendation
to the President, who will make the final decision.
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STUDENTS WITH LEARNING OR OTHER DISABILITIES
John Cabot University does not discriminate on the basis of disability or handicap.
Students with approved accommodations must inform their professors at the beginning
of the term. Please see the website for the complete policy.
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SCHEDULE
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| Week |
Day |
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Reading |
Description |
| 1 |
Monday |
15/01/18 |
Chapter 1 |
Introduction to Course Contents |
| Wednesday |
17/01/18 |
Chapter 2 |
Competition |
| 2 |
Monday |
22/01/18 |
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Statistics review |
| Wednesday |
24/01/18 |
Chapter 3 |
Forecasting - Excel workshop |
| 3 |
Monday |
29/01/18 |
Chapter 3 |
Forecasting - Excel workshop |
| Wednesday |
31/01/18 |
Chapter 4S |
Reliability |
| 4 |
Monday |
05/02/18 |
Chapter 5 |
Strategic Capacity Planning |
| Wednesday |
07/02/18 |
Chapter 5S |
Decision theory |
| 5 |
Monday |
12/02/18 |
Chapter 5S |
Decision theory with Treeplan (Excel add-in) |
| Wednesday |
14/02/18 |
Chapter 19 |
Linear Programming |
| 6 |
Monday |
19/02/18 |
Chapter 19 |
Linear Programming with Solver (Excel add-in) |
| Wednesday |
21/02/18 |
Chapter 6 |
Process Selection and Facility Layout |
| 7 |
Monday |
26/02/18 |
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Review |
| Wednesday |
28/02/18 |
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MIDTERM EXAM |
| 8 |
Monday |
05/03/18 |
Chapter 7 |
Work Design and Measurement |
| Wednesday |
07/03/18 |
Chapter 10 |
Quality Control |
| 9 |
Monday |
12/03/18 |
Chapter 10 |
Quality Control |
| Wednesday |
14/03/18 |
Chapter 13 |
Inventory Management |
| 10 |
Monday |
19/03/18 |
Chapter 13 |
Inventory Management |
| Wednesday |
21/03/18 |
Chapter 18 |
The Management of Waiting in Lines |
| 11 |
Monday |
02/04/18 |
Chapter 18 |
The Management of Waiting in Lines |
| Wednesday |
04/04/18 |
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Business presentation guide |
| 12 |
Monday |
09/04/18 |
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Group project - Presentations |
| Wednesday |
11/04/18 |
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Group project - Presentations |
| 13 |
Monday |
16/04/18 |
Chapter 11 |
Aggregate Planning |
| Wednesday |
18/04/18 |
Chapter 14 |
Lean Operations |
| 14 |
Monday |
23/04/18 |
Chapter 15 |
Global production decisions |
| Wednesday |
25/04/18 |
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Review |
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